Moengage

MoEngage is a customer engagement platform that provides tools and services to help businesses effectively engage with their customers across various channels.

Awards

AwardAward
IndustryMarketing
LocationIndia and USA
Project Duration6 months
ServicesEngineeringUI DesignUser ResearchUX Design
MoEngage customer engagement platform showcased through a modern digital product interface

Value added

Moengage is one of the first mobile-first customer engagement platforms, their mission is to support the digital growth for user-centric brands across e-commerce, retail, travel & hospitality, BFSI, media & entertainment, telecom, food delivery, mobility and more.

46.7%

Reduction in bounce rate

+2.3

Minutes

MoEngage product experience highlighting customer engagement workflows and campaign management

Omni channel marketing platform

The Mobile-first Omni-channel platform for user retention and engagement. With multiple levels of access controls and approvals, your distributed teams can run cross- channel, personalised campaigns across brands and geographies. Focus on your KPIs instead of switching between multiple tools. Track, analyse, segment, engage, and optimise your campaigns on one platform.

MoEngage audience segmentation interface for grouping users based on behaviour and campaign criteria

Our Creative Direction Unveiled

The brand colours used are relevant to the industry and modern. They help elevate the brand language and add vibrancy. They also help increase brand recall and build a strong brand presence.

MoEngage journey interface showing where customer interactions are placed across campaign touchpoints

Insights backed with research
for valuable audience

We conducted comprehensive primary research using surveys and questionnaires with Moengage stakeholders to gain a deeper understanding of their anticipated outcomes and current challenges. Additionally, we complemented this with thorough secondary research to benchmark against industry competitors.

MoEngage primary dashboard view highlighting key engagement controls and campaign information

Improved Navigation

We focused on enhancing the navigation menu. By implementing a clear and logical structure, we ensured that each menu item had straightforward and descriptive labels. Additionally, to prevent overwhelming visitors, we limited the number of main menu items. As a result of these improvements, the browsing experience became seamless and intuitive, enabling visitors to explore the website’s content with ease.

MoEngage welcome experience introducing users to the customer engagement platform

Visual Refresh for Brand Representation

Developed a design system or brand style guide that outlines the rules for using your visual elements. This ensures that anyone working with your brand maintains consistency.

Earlier MoEngage interface used as a reference during the product redesign process

Interactive Design

Understand your target audience’s preferences, needs, and pain points. Conduct market research and create buyer personas to better tailor your communication and offerings to their interests. Use customer data to personalize interactions and offers. Address customers by their names in communications, recommend products based on their past purchases, and send relevant content to keep them engaged.

MoEngage analytics interface for reviewing campaign performance and customer engagement insights

Achieving Longer User Sessions

Improved content organization and compelling visuals led to higher user engagement and longer average session durations.

MoEngage workflow showing campaign goals and progress toward customer engagement outcomes

Product Showcase

Showcase MoEngage’s latest product features, solutions, and success stories prominently to attract potential clients.

ShopMoE commerce experience demonstrating personalised customer engagement and shopping interactions

Technology and Integration

Seamless combination of diverse components or systems to work together as a unified whole. It involves linking or merging various elements to create a comprehensive and efficient solution.

MoEngage user management view showing customer profiles segments and engagement data
Star

Not sure where
to start
, we’ll help

Explore Services
ArrowArrow
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Red Dot Design Award
reddot design award winners
Star iconLet's talk
Star iconGet in touch
Star iconStill confused
Star iconLet's talk
Star iconGet in touch
Star iconStill confused
Star iconLet's talk
Star iconGet in touch
Star iconStill confused
Star iconLet's talk
Star iconGet in touch
Star iconStill confused
Star iconLet's talk
Star iconGet in touch
Star iconStill confused
Star iconLet's talk
Star iconGet in touch
Star iconStill confused
Star iconLet's talk
Star iconGet in touch
Star iconStill confused
Star iconLet's talk
Star iconGet in touch
Star iconStill confused